Phone Call Center and Contact Center
Every business these days typically offers a Toll-free number where the customers can call for any queries. And as call volumes can get high with lots of customers dialing your number, so every business also needs dedicated Agents to tend to these calls.
But often employing the Call Center Agents as staff in your organization might become a costly proposition. You can easily avoid the burden of staff by outsourcing your Call Centers. And when you offshore it to a country like India, you benefit additionally from the low costs.
We, Call Center India, are the leading service providers of conventional Phone Call Centers and also the modern Contact Centers.
The difference between these two is that a phone call center has only the facility to receive or make phone calls. A contact center on other hand also has the facility to receive and respond to fax, e-mails and live chat.
Our Call Center Agents receive the incoming calls from your customers and satisfy their queries. Inbound services include-
Our Call Center Agents can make the calls to the specified database as provided by you or make calls to the intended customers to create a successful outreach for your business. Outbound Services include –
We perform holistic management of Communication Support for your organization with call center, WECC, e-mail support and facsimile. We can prepare a customized solution wherein you get to pick the services you need.
And many more…
Every business these days typically offers a Toll-free number where the customers can call for any queries. And as call volumes can get high with lots of customers dialing your number, so every business also needs dedicated Agents to tend to these calls.
But often employing the Call Center Agents as staff in your organization might become a costly proposition. You can easily avoid the burden of staff by outsourcing your Call Centers. And when you offshore it to a country like India, you benefit additionally from the low costs.
We, Call Center India, are the leading service providers of conventional Phone Call Centers and also the modern Contact Centers.
The difference between these two is that a phone call center has only the facility to receive or make phone calls. A contact center on other hand also has the facility to receive and respond to fax, e-mails and live chat.
Array of our Phone Call Center Services:
Our Call Center Agents receive the incoming calls from your customers and satisfy their queries. Inbound services include-
- Customer Support and CRM - We pacify irate customers and ensure complete customer satisfaction to boost customer retention and sales. We manage the account of each customer with the specialized Customer Relationship Management Software.
- Appointment Scheduling - We receive all the requests of appointment and then schedule them with your confirmation. We also keep an organized appointment diary which you can access at all times.
- Live Receptionist - We dedicate a genteel Agent to receive all the incoming calls to the business who serves you like a virtual receptionist.
- Catalog/Order Entry - We take the orders from customers as per their catalogue codes, and process their orders and maintain their sheet for delivery status.
- DRTV/Direct Response - We receive all the calls on this number which info-commercials flash- the toll free number for customers to use. Our Agents perform upselling, cross-selling to drive up your sales.
- Credit Card Processing - Our Agents perform activities like registration the customers' information to process a credit card for them.
- Order Management & Fulfillment - Our agents manage the transactions of customers by taking their orders, updating the details related to delivery and provide assistance in the order delivery process.
Outbound Call Center:
Our Call Center Agents can make the calls to the specified database as provided by you or make calls to the intended customers to create a successful outreach for your business. Outbound Services include –
- Tele- Marketing - Our confident and target driven agents execute your marketing plans through a sustained and successful tele-marketing plan.
- Up-Selling / Cross-Selling - Our Agents can make calls to your existing customer base with offers for them to enhance their customer experience through value-add services offered by your business.
- Lead Generation - We can generate leads for you, so that your business development team gets a more filtered data to focus upon.
- Market Research / Customer Surveys - Our team can execute a survey or a market research for you. Our Agents can make calls to a random sample to obtain answers for your research.
- Seminar Registration Service - Our Agents can take over the registration for a seminar or conference which you wish to organize. So that you don't get overburdened and can focus on the core issues central to your seminar.
Contact Center:
We perform holistic management of Communication Support for your organization with call center, WECC, e-mail support and facsimile. We can prepare a customized solution wherein you get to pick the services you need.
And many more…
For any query, call at +1.206.441.7760 or Email us: info@callcenterinindia.info
